How can I track my order’s status?

An order is shipped within 2-7 business days.

You will receive a confirmation email once your order has been shipped. In your confirmation email you can find a link to your order status page where you can find all relevant information regarding your order. You can track your order on the Track Order Page.

How long is the delivery time?

Standard shipping is 10-35 business days, depending on the product.

Please note: Certain high demand products may have a longer delivery time. If your order hasn’t arrived in the estimated delivery times, please contact our support team at info@reachforthestars.store. If you haven’t received your order within 45 business days you are welcome to contact our customer support for a full refund (This policy excludes customer input errors).

How much is shipping?
Shipping is FREE unless stated otherwise in the product page.

Can I return my item?
Items that arrived damaged can be returned within 15 business days! Please email us at: info@reachforthestars.store to authorize a return. All returns must be authorized by one of our customer service representatives before shipping.

What is our refund policy?

We will provide a full refund if you did not receive your order or if it arrived damaged. Please visit our Returns Policy Page for the full information.

Is your website secure?
Yes! All your payment details are encrypted and are only used for the payment process.

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